Questions We Answer Most
When you open an account, you'll have questions about how the wallet works, how fast a bKash deposit shows up, how we verify a Nagad withdrawal request, and what happens if you switch from your phone to desktop mid-session. We've put the answers here so you don't have to wait on support for the common steps. The account page shows your balance
in real time, and every deposit or withdrawal request creates a transaction record you can review in your history. If you're logging in from a new device, we'll send a confirmation code to the number you registered with. That code expires in five minutes, so keep your phone nearby. For withdrawals, we match the wallet number against your verified account details before
releasing the amount. That takes a manual check on our side, usually cleared within the hour during support hours. If you're switching between the mobile site and desktop, your session stays live as long as you're logged in on one device at a time. Most questions come down to how payment rails work and how we handle session continuity, and those are
the topics this page covers in the FAQ below.
- bKash
- Nagad
- Rocket